At PeakPury, we aim to ensure your orders are processed quickly and delivered safely. All orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Once shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

We currently offer shipping within select international destinations. Domestic orders usually arrive within 3–7 business days, while international delivery times vary depending on location and customs processing. Please note that shipping times are estimates and may be affected by factors outside our control, such as courier delays or adverse weather conditions.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website. Any applicable duties, taxes, or customs fees for international shipments are the responsibility of the customer.

If your order is lost, damaged, or delayed, please contact our customer service team within 7 days of the expected delivery date. We will work closely with our shipping partners to resolve the issue promptly. Your satisfaction is our priority, and we’re committed to making your shopping experience with PeakPury smooth and worry-free.